Newsroom Europe
press release
Allstate Protection Plans Announces Allstate Protection Plans Express for Retailers of All Sizes
Media Inquiries
For all media inquiries, please contact us at press@allstateprotectionplans.com.
Our Capabilities
Our capabilities
what we do and how we do it
What are the benefits of working with SquareTrade?
Many retailers worry that launching a protection program will be a complex, time-consuming, resource-intensive process. Plus, you may have real questions about the service that new, unknown providers can offer.
140+ million active customers
90 years of insurance experience globally as part of the Allstate Family of companies
24/7 omni-channel claim filing with instant claim decision
So, what do you get with a SquareTrade Insurance Plan?
Fast repairs or replacements
We get your customers back up and running quick and easy, without the hassle.
Your customers will always find a brilliant option that suits, whether it’s an in-store fix, an overnight repair or our seamless mail-in service.
Accident coverage for electronics and appliances
Plans for portable electronics as well as household appliances cover drops, spills, and life's accidents.
Free 2-way shipping
When repairs are needed, we pay for shipping to and from our repair centre.
Covers mechanical & electrical failures
Mechanical and electrical failures plus product breakdowns are covered after the manufacturer's warranty expires.
No hidden fees
We cover 100% parts and labour for all approved claims with no hidden fees. (Some plans do include an excess fee).
Easy online claims, 24/7
Your customers can file a claim online anytime, anywhere. Most online claims take less than 10 minutes and are instantly approved. If customers prefer to speak to us, we operate an omni-channel model with voice or messaging through chat, SMS, WhatsApp or email.
Food spoilage
Selected refrigerator and freezer plans cover up to £300 of spoiled food caused by the mechanical failure of the protected appliance.
Missed laundry
Selected washer and dryer plans cover up to £50 for missed laundry caused by mechanical failure of the protected appliance.
Accessories cover
As well as the actual devices, we cover the accessories that come with the device at purchase. From chargers to headphones, we take care of all the bits and pieces.
What do SquareTrade Insurance Plans cover?
-
Mobile
-
Laptops & Tablets
-
Major Appliances
-
Mobility
-
And More
Want to know why our Customer Experience is market-leading?
We’re speedy with responses
We make it easy to get in touch
Customer Service & Support Europe
How can we
help you?
-
Hvordan kan vi hjelpe deg?
Klikk nedenfor for å komme i gang
-
Hvordan kan vi hjælpe dig?
Klik nedenfor for at starte
-
Hur kan vi hjälpa dig?
Klicka nedan för att börja
-
Kuinka voimme auttaa sinua?
Aloita napsauttamalla seuraavaa
-
Wie können wir Ihnen helfen?
Zum Starten unten klicken
-
Wie können wir Ihnen helfen?
Zum Starten unten klicken
-
Hoe kunnen wij u helpen?
Klik hieronder om te beginnen
-
Hoe kunnen wij u helpen? | Comment pouvons-nous vous aider?
Klik hieronder om te beginnen | Cliquez ici pour commencer
-
Comment pouvons-nous vous aider?
Cliquez ici pour commencer
-
Como podemos ajudar?
Clique abaixo para começar
-
¿Como podemos ayudarte?
Haga clic a continuación para empezar
-
How can we help you?
Click below to get started
-
Hogyan segíthetünk?
Kattintson alább a kezdéshez
Careers
For the past decade, it’s been our mission to transform the insurance industry. To turn it into something that helps people and makes a positive impact on the planet. Everything we’ve achieved so far has been down to our love of innovation, our teamwork, and our obsession with customer service. But mostly, it’s been down to following the golden rule: Treat others as you want to be treated.
And that’s also the kind of work environment you’ll find at SquareTrade. We’re passionate about what we do. We believe that creativity and innovative thinking are our most precious resources. We’ll never stop asking how we can do things better. We're a culturally diverse team with over 15 different nationalities represented and 20 languages spoken. We treat each other with respect, inclusiveness, and integrity.
Just some of the perks of being a SquareTrader
We understand how important the SquareTrade team is and that’s why we’ve built a benefits package that promotes wellbeing and personal growth in all areas of our colleagues’ lives. Here are some of the benefits included:
Gym subsidy
Physical health is important, which is why we provide a gym allowance for all SquareTrade employees. You can use this to stay active either with a gym membership or fitness classes at a location that suits you.
Wellness Fund
We understand how important mental wellbeing is to the overall happiness of our team. We offer an optional wellness fund for our team across Europe. This can be used for resources like audiobooks, language skills training, and subscriptions that promote overall wellbeing.
Charity Days
You can book 2 days per year to volunteer with a Charity, and for each day we will also contribute the equivalent of your daily salary to the charity on your behalf. We also match any employee charity fundraising.
Professional development
As well as rewarding on-the-job learning experiences, we offer every member of the team SquareTrade-funded professional development days in the area of your choosing.
A sustainable approach
As well as offering our customers ways to reduce their impact by recycling devices and using local services, we are always endeavouring to find ways for our employees to have a sustainable impact whether that’s through our water bottle initiative or our cycle to work scheme.
Core values
Customer Obsessed
Treat every customer as if you were that customer.
Innovate
Never stop asking how we can do things better.
Be an Entrepreneur
Use resources wisely. Creativity, smart execution, and long-term thinking are free.
Make an Impact
Be passionate about what you do. Make a difference. Get stuff done.
People Come First
Hire the best. Then respectfully challenge them to do their best.
Integrity
Be honest, be humble. Be you. With our customers, clients, competitors, and each other.
Join our team
Want to help us change the industry for the better? If you’re all about service innovation and award-winning customer support, you may just be our missing piece. If you’re ready to work with some amazing people, apply for a role with us.
Meet the team
SquareTrade Europe
At SquareTrade, we're a team of passionate people with a clear mission.
SquareTrade Europe
Senior Leadership Team
Core Values
Customer Obsessed
Treat every customer as if you were that customer.
Innovate
Never stop asking how we can do things better.
Be an Entrepreneur
Use resources wisely. Creativity, smart execution, and long-term thinking are free.
Make an Impact
Be passionate about what you do. Make a difference. Get stuff done.
People Come First
Hire the best. Then respectfully challenge them to do their best.
Integrity
Be honest, be humble. Be you. With our customers, clients, competitors, and each other.
Partnerships
partner with us
With SquareTrade, your customers are always in the hands of people who care.
Trusted by the world’s most loved retailers and mobile operators
Want to know why our partners choose us?
Better service which means more revenue
We’re not your average consumer insurance provider. Our powerful combination of excellent customer performance, rigour, sales expertise, and innovative use of technology means we’re able to direct our partners to more sales with better conversion rates.
Customer service to write home about
We support our partners with dedicated account managers and in-country sales support teams who work with sales staff to drive our high attach rates. Our customers can self-serve online 24/7 or speak to our 120+ multilingual call-centre staff in Berlin and Seville. Our technical infrastructure also offers clear traceability of all customer interactions, so your customers are always updated on their claim status. We’re always on hand to look after your customers, whether it be via email, phone or online.
Faster service with less fuss
We have a fully integrated pan-European supply chain, including a matrix of core European depots, logistics partners and local repair hubs. This gives our customers the fastest servicing options available in Europe, including: 1 hour walk-in, 48 hour in-depot repair and overnight exchange for mobile anywhere across the continent.
Industry-leading operating model
We have the lowest cost base in the industry, translating into significantly better commercials for our partners.
More savings for your customers
We take care of costly things like service visits when your customers’ tumble dryers, fridge freezers, and other big appliances are playing up, giving them a seamless and fuss-free process. With these major savings, your customers are likelier to stick around for longer, increasing the average life cycle of your policies.
We never stop innovating
As products, technology, and customer expectations evolve, so do we. Whether it be product protection, tech support, on-site service buyback & trade-in or seamless partner integration, we've got you covered - so you can be sure your customers are receiving the most up-to-date support.
Service you can be proud of
We manage the tricky bits. Everything from ordering parts to making appointments and chatting to customers is covered. This means that whether it's a repair or replacement, our number one priority will always be getting your customers back up and running, pronto. Our great service means your customers are likelier to stick around for longer, increasing the average lifetime of your policies.
Our secret to success? Market-leading customer experience.
Our flexible programme setup means we can deliver fully comprehensive insurance, covering underwriting through to market administration - but it’s not just about offering a fantastic product. We pride ourselves on our customer service too.
What our partners say about us
youSee, Denmark
We have a strong partnership with SquareTrade.
We have a mutual understanding of our core business and in that way, we reach synergies which results in good business for both parties.
SquareTrade is innovative in their product development and processes. The products are easy to understand and easy to sell. We see that as a strong parameter with a strong partner.
Magenta, Austria
Together with SquareTrade, Magenta can offer a comprehensive device protection program with leading service quality that our customers love.
MediaMarkt, Spain
At MediaMarkt we work every day to make life easier for our customers. As such, we collaborate with the best partners to help them get the most out of technology.
An example of this is our collaboration with SquareTrade, who has a vast experience and extensive knowledge of the market. Since the beginning of our partnership, we have been able to count on them thanks to their professionalism, proactivity and our close relationship. They know how to adapt quickly to changes in the market to offer what the consumer needs through fast repairs and dedicated customer service, which is valued by all our customers.
Want to partner with SquareTrade?
We can’t wait to hear from you.
To find out more about a partnership in Europe, contact us via:
helloeurope@squaretrade.com
Or come say hi, here:
SquareTrade Limited
5 Golden Square
W1F 9BS
London
United Kingdom
About Us
We want to be the best mobile phone, electronics and appliances insurance company in the world.
SquareTrade is the fastest growing partner in the global device protection market and we work with many of the world’s largest operators, retailers and manufacturers. Our obsession with putting the customer first, from our transparent T&Cs, to our better products, always available online claim filing and our flexible resolution options, are all underpinned by our exceptional team. This is the secret behind how we’ve continued to shake up the industry. We are the ones transforming a “bad” service category into something "good" that empowers people to take care of the things that keep life running smoothly. Together, we’re united by the same end goal: to completely change what people expect from an insurance plan.
We now protect over 140 million devices globally and work across Europe, with partners including Apple, T-Mobile and Telenor. We have been first to market with a number of key innovations, including fully-digital claims, choice of resolution option, next day exchange and same-day services via local and on-site repair. Our European ambition continues to grow as we step into new sectors including B2B, CE insurance and trade in products.
Sustainability
Sure, we love saving everything from electronics to furniture… but we’re also trying to do our bit to protect the planet.
Our channel engagement
Check out some of our key activity with our European partners
We don’t just fix screens effectively - we do it fast. But how fast exactly? We revealed that and more when we headed to Campus, by far the biggest home-electronics show in the Nordics, as Elkjøp welcomed around 7000 staff-members, partners and suppliers to the event. At our stand, the SquareTrade field team engaged with over 3000 agents, showcasing who we are and what we do best, including on-the-spot live repairs - after the devices had been dropped on the floor by our destructive robot friend, Breakbot.
Who said insurance was no fun? We took SquareTrade on the road last year when we visited every youSee store in Denmark. Our promotional team brought exciting games, freebies and on the spot prizes to really bring our product to life. From a blindfolded jigsaw challenge to a digital spin-the-wheel, we stopped off at 41 stores across the country to offer agents the opportunity to win big - and 22 of them did, landing themselves some delicious prizes. This created fantastic in-store engagement, with agents from every single location excited to take part, no matter how busy they were.
Home
the insurance plans that changed the way people think about insurance plans
Over the past 10 years, SquareTrade has revolutionised the insurance industry.
We’ve done it with innovation, new technology, and by following the golden rule: always put the customer first.
And that’s why over 140 million customers worldwide as well as Europe's largest retailers and mobile operators trust SquareTrade to protect everything from smartphones to electronics and appliances.
Award-winning omnichannel customer experience
We get you back up and running quickly and easily, without any hassle. With local, mail-in or at home repairs, as well as overnight replacements, reimbursements and an easy online claims process available 24/7, you can keep life flowing uninterrupted.
Whenever, wherever, we’re just a click away
Whether you prefer to talk to us online or by phone, we have a 24/7 dedicated customer service team, and you’ll find us at many of your favourite shops across Europe. Plus, wherever you are on the continent, you can file a claim, even if it’s not where you made the purchase. And if you need to insure your new phone or bigger appliance like a fridge in North America, Australia and Japan, we've got you covered there too.
People you can trust
We really care. That’s why we’ve spent the past 10 years protecting the products that keep your life running smoothly and uninterrupted.
We also have 90 years of insurance experience globally as part of the Allstate Family of companies.
Whether it’s a washing machine keeping your clothes clean, a fridge freezer that helps you feed your family, or the mobile phone that connects you to loved ones, we truly understand how important each item is to you.
Amazing customer service, fast service and easy to deal with
SquareTrade mobile insurance customer, UK.
Super experience. Good, fast and friendly service.
SquareTrade mobile insurance customer, Denmark.
Purchasing Power Retailer Service Page
PURCHASING POWER | ALLSTATE
Upgrade your protection plan for just pennies a day.
Looking for help? You're in the right place.
Claims, tech support, and more.
Fusce fermentum Quisque id?
Appliance Protection
Covers mechanical and electrical failures.
Lorem ipsum dolor sit amet, consectetuer adipiscing elit.
Lorem ipsum dolor sit amet, consectetuer adipiscing elit.
Fusce fermentum Quisque id?
Lorem ipsum dolor sit amet, consectetuer adipiscing elit.
Lorem ipsum dolor sit amet, consectetuer adipiscing elit.
Lorem ipsum dolor sit amet, consectetuer adipiscing elit.
Fusce fermentum Quisque id?
Lorem ipsum dolor sit amet, consectetuer adipiscing elit.
Lorem ipsum dolor sit amet, consectetuer adipiscing elit.
Lorem ipsum dolor sit amet, consectetuer adipiscing elit.
File a claim
No matter what happened, start your claim here.
- For the fastest service, file a claim online.
- Have your receipt and covered item with you.
- Many claims are approved instantly. In other cases, a specialist will guide you through next steps.
Vestibulum rutrum, mi nec elementum vehicula, eros quam gravida nisl
Integer ante arcu
- Eros quam gravida nisl
- Integer tincidunt.
- Donec elit libero
Praesent egestas tristique nibh.
Terms & Conditions
View full Terms & Conditions for complete coverage details.
NFM Retailer Service Page
NFM | ALLSTATE
we're here to help
Find it. Love it. Protect it.
Lorem ipsum dolor sit amet
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Enim interdum netus interdum in lectus. Massa morbi sem cras condimentum integer risus vitae. Nullam varius scelerisque eu enim. Orci ornare tristique tempus aliquet id placerat. Purus leo faucibus tincidunt vel est viverra eu purus odio. Tortor eu sem amet ultrices. Lectus quis integer orci pellentesque faucibus pellentesque commodo pharetra, phasellus.
Dignissim volutpat ornare id penatibus tincidunt sed at. Sed elit venenatis, non volutpat sagittis. Viverra molestie egestas suscipit risus in sit. Condimentum arcu, arcu quis vulputate. Augue lectus felis, amet, aenean aliquam. Adipiscing vulputate duis amet, natoque cursus odio commodo mollis. Diam sit eu vel laoreet cursus nibh tortor gravida. Gravida donec id ut scelerisque enim scelerisque feugiat. Fames elementum cursus elementum, congue in massa id. Et ultricies quis vel malesuada nunc lectus eget. Bibendum mauris mi neque, netus ac eget pulvinar dictum.
- Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua
- Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat
- Risus in hendrerit gravida rutrum quisque. Massa tempor nec feugiat nisl
- Malesuada fames ac turpis egestas. Orci dapibus ultrices in iaculis nunc sed augue lacus viverra
- In ornare quam viverra orci
- Turpis egestas maecenas pharetra convallis posuere morbi leo urna
Ac orci phasellus egestas tellus rutrum tellus pellentesque. Accumsan tortor posuere ac ut consequat semper viverra. Sem fringilla ut morbi tincidunt augue interdum. Vulputate ut pharetra sit amet aliquam. Enim ut tellus elementum sagittis vitae et leo. Integer eget aliquet nibh praesent tristique. Egestas sed sed risus pretium quam vulputate dignissim suspendisse in. Facilisi nullam vehicula ipsum a arcu cursus vitae. Dolor purus non enim praesent elementum facilisis leo vel fringilla. At tempor commodo ullamcorper a lacus vestibulum sed arcu non. Turpis massa tincidunt dui ut.
| Table Heading 1 | Table Heading 2 |
| Pharetra pharetra massa massa ultricies mi quis | In fermentum posuere urna nec tincidunt praesent. Luctus accumsan tortor posuere ac ut. Non odio euismod lacinia at quis risus sed. Elit at imperdiet dui accumsan sit amet nulla. |
| Laoreet suspendisse interdum consectetur | Odio tempor orci dapibus ultrices in iaculis nunc sed. Nibh nisl condimentum id venenatis. Sed id semper risus in hendrerit gravida rutrum. |
Duis ultricies lacus sed turpis tincidunt id aliquet risus feugiat. Nunc congue nisi vitae suscipit. Risus quis varius quam quisque id diam vel quam. Eget velit aliquet sagittis id consectetur purus ut. Blandit volutpat maecenas volutpat blandit aliquam etiam erat velit scelerisque. Pellentesque elit ullamcorper dignissim cras tincidunt. Facilisis magna etiam tempor orci eu. At auctor urna nunc id. Nisi est sit amet facilisis magna etiam tempor orci. Ornare suspendisse sed nisi lacus sed. Orci sagittis eu volutpat odio facilisis. Sagittis id consectetur purus ut faucibus pulvinar elementum. Enim nulla aliquet porttitor lacus. Bibendum enim facilisis gravida neque convallis a cras semper auctor. Arcu risus quis varius quam quisque id diam vel quam. Nec tincidunt praesent semper feugiat nibh sed pulvinar. Velit dignissim sodales ut eu sem. Aliquam purus sit amet luctus venenatis lectus magna.
Viverra accumsan in nisl nisi scelerisque. Massa id neque aliquam vestibulum morbi blandit cursus risus. Parturient montes nascetur ridiculus mus mauris vitae. Lectus urna duis convallis convallis tellus id. Quis commodo odio aenean sed. Eget dolor morbi non arcu risus quis. Tincidunt praesent semper feugiat nibh. Lorem ipsum dolor sit amet consectetur adipiscing elit pellentesque. Quam adipiscing vitae proin sagittis. Varius vel pharetra vel turpis nunc eget lorem dolor.
Pulvinar sapien et ligula ullamcorper malesuada. Dictumst vestibulum rhoncus est pellentesque elit ullamcorper dignissim cras tincidunt. Venenatis lectus magna fringilla urna porttitor rhoncus dolor. Nec nam aliquam sem et tortor consequat. Volutpat sed cras ornare arcu dui. Bibendum enim facilisis gravida neque convallis. Maecenas sed enim ut sem. Suspendisse potenti nullam ac tortor vitae purus faucibus. Lorem mollis aliquam ut porttitor leo a diam sollicitudin. Condimentum mattis pellentesque id nibh tortor id. Vel facilisis volutpat est velit egestas dui. Viverra mauris in aliquam sem fringilla ut morbi tincidunt. Pretium lectus quam id leo in vitae turpis massa. Pretium quam vulputate dignissim suspendisse. Tempus iaculis urna id volutpat lacus laoreet.
Lorem ipsum dolor sit amet, consectetur adipiscing elit
Lorem ispum dolor etum
sample
File a claim
No matter what happened, start your claim here.
- For the fastest service, file a claim online.
- Have your receipt and covered item with you.
- Many claims are approved instantly. In other cases, a specialist will guide you through next steps.
Register your plan
You do not need to register your plan, but it can save time in the future.
- Registration is not required for your plan to be active.
- However, your receipt is required to file a claim and registering it now can save you time if you do need to file a claim in the future.
- Click here and follow the easy instructions to save your receipt.
Tech support
TVs, Laptops, Tablets, Home Theater (Audio), and Select Portable Electronics
Certified technicians available to help 24/7.
- Setting up a new appliance or device.
- Connecting your device to Wi-Fi or other devices.
- Tech support advice when you need it.
See the Terms of Service.
Additional Appliance program benefits
Included with most major appliance plans.
- 50% reimbursement for covered preventative maintenance parts and cosmetic parts replacement. Up to $50 per year.
- Covers up to $350 of spoiled food per claim causeed by mechanical failure of a protected refrigerator or freezer.
- Covers up to $50 for laundry services if we can't repair your washer or dryer within 14 days of our initial on-site service visit.
See the Terms & Conditions.
Additional Furniture & Flooring program benefits
Included with select furniture and carpet plans.
- Premium Furniture Plan: For leather, fabric, or case goods items over $1,000, one cleaning is included.
- Carpet Complete Plan: One cleaning is included.
- Carpet Plus Plan: Two cleanings are included.
See the Terms & Conditions.
FAQs
Don't see your question below? No worries. Quickly find the information you're looking for on our FAQs page.
Yes. Your receipt is required to file a claim.
Most products come with a manufacturer's warranty that lasts 90 days to one year from the date of purchase. If there is an issue during this time that is covered by the warranty, you will be referred to the manufacturer for service.
If your plan includes preventative maintenance (e.g., refrigerator filter, lawn mower blade, etc.), you can submit a request to be reimbursed for these expenses. Please email a photo of your receipt for the maintenance item or service and the original receipt for the covered item and plan to appliance_reimbursements@squaretrade.com. Once approved you will be reimbursed up to the amount of your plan benefit.
If your plan includes additional Furniture and Flooring Program Benefits (e.g. carpet cleaning, furniture cleaning, etc.), you can submit a request for service to nfmfurniture@squaretrade.com with your plan number and we will reach out to you within 24 hours for next steps.
During the first 30 days of your protection plan:
If you purchased your protection plan at NFM, bring the receipt for your plan back to NFM for a full refund.
After the first 30 days of your plan:
You can cancel it here.
Terms & Conditions
View full Terms & Conditions for complete coverage details.