Make sure to have your device and IMEI ready before you begin (if applicable). IMEI stands for International Mobile Equipment Identity. Think of it as your phone's fingerprint — it's a 15-digit number unique to each device
In the portal, describe the damage or issue with the device and get your personalized resolution option
Pay the excess fee, if applicable, and within 24 hours you will receive an email containing all the information you need to get your device repaired.