Terms of use

Ownership of Site – Agreement to Terms of Use

These Terms and Conditions of Use (the "Terms of Use") apply to users located in the United Kingdom (UK) and European Economic Area (EEA) that access the SquareTrade website located at www.squaretrade.eu and all associated sites linked to www.squaretrade.eu by SquareTrade, its subsidiaries and affiliates, including www.squaretrade.com and any other SquareTrade sites around the world (collectively, the "Site"). The Site is the property of SquareTrade, Inc. ("SquareTrade") and its licensors. We recommend you download and save a copy of these Terms of Use for your future reference. BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.

SquareTrade reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time. It is your responsibility to check these Terms of Use periodically for changes. Your continued use of the Site following the posting of changes will mean that you accept and agree to the changes. As long as you comply with these Terms of Use, SquareTrade grants you a personal, non-exclusive, non-transferable, limited privilege to enter and use the Site.


Ownership of Site; Agreement to Terms of Use    

  1. Use of Content on the Site

    All text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, artwork and computer code (collectively, "Content"), including but not limited to the design, structure, selection, coordination, expression, "look and feel" and arrangement of such Content, contained on the Site is owned, controlled or licensed by or to SquareTrade, and is protected by trade dress, copyright, patent and trademark laws, and various other intellectual property rights and unfair competition laws.
    Except as expressly provided in these Terms of Use, no part of the Site and no Content may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way (including "mirroring") to any other computer, server, website or other medium for publication or distribution or for any commercial enterprise, without SquareTrade's express prior written consent.


  2. Reviews, Comments, Communications, and Other Content

    You may submit comments and provide other content so long as the content is not obscene, illegal, threatening, or defamatory and so long as the content does not invade the privacy or infringe the intellectual property or other rights of a third party. Further, such content may not contain viruses, mass mailings, chain letters, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of the information.
    By submitting information, you grant SquareTrade a non-exclusive, royalty-free, perpetual, irrevocable, worldwide and fully sublicensable right to reproduce, use, modify, publish, adapt, translate, create derivative works from, distribute, and display such content throughout the world in any media. By submitting information you also represent and warrant that the content is accurate; you own or have permission to use the content that you submit; and that use of the content will not cause injury to any person or entity. 
    You also grant SquareTrade the right to contact you regarding its products and services. You can opt-out from such contact at any time by calling 020 3514 2354.
    If you are a consumer, the following sections shall apply to you instead of the sections set out above. 
    You may submit comments or provide other comments provided that the content: (1) is not obscene, illegal, threatening, or defamatory (meaning it may wrongly damage the good reputation of another party); (2) does not invade the privacy or infringe the intellectual property or other rights of a third party; (3) does not contain any viruses, is not a mass mailing, chain letter or any other form of "spam"; (4) will not cause harm to any person; and (5) is accurate, original, owned by you or you have permission to submit it to us. You must also not use a false e-mail address, impersonate any person or entity or otherwise mislead us. 
    By submitting content, you grant Square Trade a non-exclusive (meaning you can grant the rights to someone else), royalty-free (meaning free of charge) perpetual (meaning the rights will last forever) right to publish, share, post, reproduce, use (including to create other content), modify, adapt, translate, distribute and display such content anywhere in the world in any type of media (including but not limited to websites, apps, social media platforms, augmented or virtual reality platforms, metaverse environments, outdoor advertising, cinema, print, radio, television and any other type of media that may exist now or in the future) for the purpose of promoting SquareTrade.
    If you submit a review, you give us permission to use the review in accordance with the licence set out above. 


3. Other Terms and Conditions

These Terms of Use refer to the additional terms, which also apply to your use of our Site:

Our Privacy Policy & Cookie Policy

Additional terms and conditions may apply to your use of the Site when we run specific activities or services, including but not limited to contests, promotions or other similar features, and you will be provided with a copy of such terms that may apply to such activity. You should not participate in any of those activities if you do not agree to abide by such other terms and conditions. If there is a conflict between these Terms of Use and the terms posted for or applicable to a specific activities or services, the additional terms and conditions for the activities or services will apply with respect to your use of that portion of the Site or the specific service.

  • SquareTrade's obligations, if any, with regard to its products and services are governed solely by the agreements pursuant to which they are provided, and nothing on this Site should be construed to alter such agreements.
  • To access SquareTrade's insurance policy Terms & Conditions, please see here.

SquareTrade may make changes to any products or services offered on the Site, or to the applicable prices for any such products or services, at any time, without notice. The materials on the Site with respect to products and services may be out of date, and SquareTrade makes no commitment to update the materials on the Site with respect to such products and services.


4. Intellectual property ownership of the materials on our Site

The Site and the content within the Site are the property of SquareTrade or its suppliers and are protected by copyright laws and international treaty provisions. The compilation, organization and display of the content as well as all software and inventions used on and in connection with this Site are the exclusive property of SquareTrade. SquareTrade reserves all rights in the Site and its content not specifically granted in any agreements with SquareTrade or in the Terms of Use.
SquareTrade respects the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please contact us at legal@squaretrade.com.
SQUARETRADE and other marks indicated on our site are registered trademarks of SquareTrade. Other SquareTrade marks, graphics, logos, page headers, button icons, scripts noted on the Site are SquareTrade's service marks, trademarks and trade dress and are the sole and exclusive property of SquareTrade. SquareTrade's service marks, trademarks and trade dress may not be used in any manner that is likely to cause confusion among consumers, in any manner that disparages or discredits SquareTrade and in connection with any service or product that is not sponsored, endorsed or produced by SquareTrade. All other trademarks not owned by SquareTrade that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by SquareTrade.


5. Accounts, Passwords, and Security

Certain features or services offered on or through the Site may require you to open an account. You are entirely responsible for maintaining the confidentiality of the information you hold for your account, including your password, and for any and all activity that occurs under your account as a result of your failing to keep this information secure and confidential. You agree to notify SquareTrade immediately of any unauthorized use of your account or password, or any other breach of security. You may be held liable for losses incurred by SquareTrade or any other user of or visitor to the Site due to someone else using your ID, password or account as a result of your failing to keep your account information secure and confidential.
You may not use anyone else's ID, password or account at any time without the express permission and consent of the holder of that ID, password or account. SquareTrade cannot and will not be liable for any loss or damage arising from your failure to comply with these obligations.


6. Privacy Statements

SquareTrade is committed to maintaining the privacy of all individuals who access SquareTrade's website and services. You can view our privacy policy here.
We may use cookies or similar technologies to store certain types of information each time you use the Site. You can find out more about how we use cookies and other similar technologies in our privacy policy. You can view our privacy policy here.


7. Links to Other Sites and to the SquareTrade Site

This Site may contain links to other independent third-party websites ("Linked Sites"). These Linked Sites are provided solely as a convenience to our visitors. Such Linked Sites are not under SquareTrade's control, and SquareTrade is not responsible for and does not endorse the content of such Linked Sites, including any information or materials contained on such Linked Sites. Linked Sites may have their own terms of use, privacy policy and cookies policy. You will need to make your own independent judgment regarding your interaction with these Linked Sites.



8. Violation of These Terms of Use

SquareTrade may disclose any information we have about you (including your identity) if we determine that such disclosure is necessary in connection with any investigation or complaint regarding your use of the Site, or to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) SquareTrade's rights or property, or the rights or property of visitors to or users of the Site, including SquareTrade's customers. SquareTrade reserves the right at all times to disclose any information that SquareTrade deems necessary to comply with any applicable law, regulation, legal process or governmental request. SquareTrade also may disclose your information when SquareTrade determines that applicable law requires or permits such disclosure, including exchanging information with other companies and organizations for fraud protection purposes.
You acknowledge and agree that SquareTrade may preserve any transmittal or communication by you with SquareTrade through the Site or any service offered on or through the Site, and may also disclose such data if required to do so by law or SquareTrade determines that such preservation or disclosure is reasonably necessary to (1) comply with legal process, (2) enforce these Terms of Use, (3) respond to claims that any such data violates the rights of others, or (4) protect the rights, property or personal safety of SquareTrade, its employees, users of or visitors to the Site, and the public.
You agree that SquareTrade may, in its sole discretion and without prior notice, terminate your access to the Site and/or block your future access to the Site if we determine that you have violated these Terms of Use or other agreements or guidelines which may be associated with your use of the Site. If you are a consumer and cannot access the Site to make a claim, you should use the telephone number provided in your policy Terms and Conditions to make a claim. 
You also agree that any violation by you of these Terms of Use will constitute an unlawful and unfair business practice, and will cause irreparable harm to SquareTrade, for which monetary damages would be inadequate, and you consent to SquareTrade obtaining any injunctive or equitable relief that SquareTrade deems necessary or appropriate in such circumstances. These remedies are in addition to any other remedies SquareTrade may have at law or in equity.  This section shall not apply to consumers.

You agree that SquareTrade may, in its sole discretion (or, if you are a consumer where strictly necessary) and without prior notice, terminate your access to the Site, for cause, which includes (but is not limited to) (1) requests by law enforcement or other government agencies, (2) a request by you (self-initiated account deletions), (3) discontinuance or material modification of the Site or any service offered on or through the Site, or (4) unexpected technical issues or problems. We will use all reasonable endeavours to restore our Site for consumers that are seeking to make claims at any time. 

If SquareTrade does take any legal action against you as a result of your violation of these Terms of Use, SquareTrade will be entitled to recover from you, and you agree to pay, all reasonable legal fees and costs of such action, in addition to any other relief granted to SquareTrade. You agree that SquareTrade will not be liable to you or to any third party for termination of your access to the Site as a result of any violation of these Terms of Use. This section shall not apply to consumers. 


9. Void Where Prohibited

SquareTrade administers and operates the www.squaretrade.eu and www.squaretrade.com  Sites from its locations in San Francisco, California USA, Birkirkara, Malta and London, UK and from all locations where it operates throughout the EEA. Although the Site is accessible worldwide, not all features, products or services discussed, referenced, provided or offered through or on the Site are available to all persons or in all geographic locations, or appropriate or available for use outside the United States, United Kingdom and the EEA. 
SquareTrade reserves the right to limit, in its sole discretion, the provision and quantity of any feature, product or service to any person or geographic area. Any offer for any feature, product or service made on the Site is void where prohibited. This section shall not apply to consumers. 
If you choose to access the Site from outside the EEA, you do so on your own initiative and you are solely responsible for complying with applicable local laws.


10. Miscellaneous

You may not use or export or re-export any Content or any copy or adaptation of such Content, or any product or service offered on the Site, in violation of any applicable laws or regulations, including without limitation United States export laws and regulations. This section shall not apply to consumers.

If any of the provisions of these Terms of Use are held by a court or other tribunal of competent jurisdiction to be void or unenforceable, such provisions shall be limited or eliminated to the minimum extent necessary and replaced with a valid provision that best embodies the intent of these Terms of Use, so that these Terms of Use shall remain in full force and effect. 
These Terms of Use constitute the entire agreement between you and SquareTrade with regard to your use of the Site, and any and all other written or oral agreements or understandings previously existing between you and SquareTrade with respect to such use are hereby superseded and cancelled. 
SquareTrade's failure to insist on or enforce strict performance of these Terms of Use shall not be construed as a waiver by SquareTrade of any provision or any right it has to enforce these Terms of Use, nor shall any course of conduct between SquareTrade and you or any other party be deemed to modify any provision of these Terms of Use. These Terms of Use shall not be interpreted or construed to confer any rights or remedies on any third parties.

This Site provides access to information and data relevant to products and/or services provided in a number of international jurisdictions.  The Site may therefore contain references or cross references to SquareTrade services that do not apply in your country. Such reference does not imply that SquareTrade intends to provide such products, programs or services in your jurisdiction. 


11. Disclaimer

To the extent permitted by applicable law, we exclude all conditions, warranties, representations or other terms which may apply to our Site or any content on it, whether express or implied. We provide the Site (including all information to make a claim) with reasonable skill and care. We are not responsible for any interruptions, technical failures or errors that you may experience while accessing our Site beyond our reasonable control. If you experience any interruptions or errors, you should try accessing the Site at a later time and date or use the telephone number provided in your policy Terms and Conditions if you are trying to make a claim.  
In any event, in so far as permitted by applicable law, our maximum liability to you shall be limited to £100 (one hundred pounds) or equivalent in your local currency from time to time. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent 


12. Indemnity

You agree to defend, indemnify, and hold harmless SquareTrade, employees, officers, directors, contractors, legal advisors, and agents ("Indemnitees") against all claims, expenses, liabilities, losses, costs, and damages of any kind, including reasonable legal fees, that the Indemnitees may incur (i) in connection with your use or misuse of the Site or any hyperlinked website or (ii) resulting from content you supply.
If you are a consumer , the above section in relation to an indemnity shall not apply to you.


13. Governing Law; Dispute Resolution

You agree that all matters relating to your access to or use of the Site and these Terms of Use are governed by and interpreted in accordance with the law of the country of which you are a resident. If there is a legal dispute, you and we both agree that legal proceedings will take place in the courts of the country of which you are a resident. Any claim under these Terms of Use must be brought within one (1) year after the cause of action arises, or such claim or cause of action is barred. Claims made under the separate terms and conditions of purchase for goods and services are not subject to this limitation. No recovery may be sought or received for damages other than out-of-pocket expenses, except that the prevailing party will be entitled to costs and reasonable legal fees. In the event of any controversy or dispute between SquareTrade and you arising out of or in connection with your use of the Site, the parties shall attempt, promptly and in good faith, to resolve any such dispute. If we are unable to resolve any such dispute within a reasonable time (not to exceed thirty (30) days), then either party may submit such controversy or dispute to mediation. If the dispute cannot be resolved through mediation, then the parties shall be free to pursue any right or remedy available to them under applicable law.


14. Contact Information

If you have any questions regarding these Terms of Use, please contact SquareTrade at legal@squaretrade.com, or in writing at 2nd Floor, 5 Golden Square, London W1F 9BS, United Kingdom or Vision Exchange Building, Territorials Street, Zone 1, Central Business District, Birkirkara Cbd1070, Malta.
Last updated  [August 2022]