Amazon | SquareTrade

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File a claim

No matter what happened, start your claim here.

Please call us on 0203 936 5381. We're available 08:00 to 21:00 over Monday to Friday and 09:00 - 18:00 Saturday and Sundays.
Make sure to have your device and IMEI ready before you begin (if applicable). IMEI stands for International Mobile Equipment Identity. Think of it as your phone's fingerprint — it's a 15-digit number unique to each device
In the portal, describe the damage or issue with the device and get your personalized resolution option
Pay the excess fee, if applicable, and within 24 hours you will receive an email containing all the information you need to get your device repaired.

Terms & Conditions

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T&Cs 2022

SquareTrade Limited is registered in England (company no. 7165194) and is authorised under the Insurance Distribution Directive as an agent of Starr International (Europe) Limited (“STARR”) to carry out general insurance business. Its registered office address is 2nd Floor, 5 Golden Square, London W1F 9BS, England. SquareTrade Limited (registered number 538538) is authorised and regulated by the Financial Conduct Authority and STARR is authorised and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

The insurer of your policy is STARR. SquareTrade administers and handles claims under your policy on behalf of STARR.

SquareTrade Limited is VAT registered (GB 215332445), You can verify our authorisation from the Financial Conduct Authority on the Financial Services Register.