Amazon | SquareTrade

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File a claim

No matter what happened, start your claim here.

  • Please call us on 0203 936 5381. We're available 08:00 to 21:00 over Monday to Friday and 09:00 - 18:00 Saturday and Sundays.
  • Make sure to have your device and IMEI ready before you begin (if applicable). IMEI stands for International Mobile Equipment Identity. Think of it as your phone's fingerprint — it's a 15-digit number unique to each device
  • In the portal, describe the damage or issue with the device and get your personalized resolution option
  • Pay the excess fee, if applicable, and within 24 hours you will receive an email containing all the information you need to get your device repaired.
File a claim