partner with us

With SquareTrade, your customers are always in the hands of people who care.

  • Service so good it's won us awards

  • An insurance plan designed for people, not profit


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Trusted by the world’s most loved retailers and mobile operators

    Want to know why our partners choose us?

    Better service which means more revenue

    We’re not your average consumer insurance provider. Our powerful combination of excellent customer performance, rigour, sales expertise, and innovative use of technology means we’re able to direct our partners to more sales with better conversion rates.

    Customer service to write home about

    We support our partners with dedicated account managers and in-country sales support teams who work with sales staff to drive our high attach rates. Our customers can self-serve online 24/7 or speak to our 120+ multilingual call-centre staff in Berlin and Seville. Our technical infrastructure also offers clear traceability of all customer interactions, so your customers are always updated on their claim status. We’re always on hand to look after your customers, whether it be via email, phone or online.

    Faster service with less fuss

    We have a fully integrated pan-European supply chain, including a matrix of core European depots, logistics partners and local repair hubs. This gives our customers the fastest servicing options available in Europe, including: 1 hour walk-in, 48 hour in-depot repair and overnight exchange for mobile anywhere across the continent.

    Industry-leading operating model

    We have the lowest cost base in the industry, translating into significantly better commercials for our partners.

    More savings for your customers

    We take care of costly things like service visits when your customers’ tumble dryers, fridge freezers, and other big appliances are playing up, giving them a seamless and fuss-free process. With these major savings, your customers are likelier to stick around for longer, increasing the average life cycle of your policies.

    We never stop innovating

    As products, technology, and customer expectations evolve, so do we. Whether it be product protection, tech support, on-site service buyback & trade-in or seamless partner integration, we've got you covered - so you can be sure your customers are receiving the most up-to-date support.

    Service you can be proud of

    We manage the tricky bits. Everything from ordering parts to making appointments and chatting to customers is covered. This means that whether it's a repair or replacement, our number one priority will always be getting your customers back up and running, pronto. Our great service means your customers are likelier to stick around for longer, increasing the average lifetime of your policies.

    Our secret to success? Market-leading customer experience.

    Our flexible programme setup means we can deliver fully comprehensive insurance, covering underwriting through to market administration - but it’s not just about offering a fantastic product. We pride ourselves on our customer service too.

    • We always put customers first, that’s why we’re proud to offer fair pricing and a full range of resolution options: tech support, local or mail-in repair, overnight replacement, upgrades and much more. 
    • We are constantly innovating our product, improving our core device insurance and revamping our full-suite device protection proposition.
    • Understanding our T&Cs doesn't require a law degree, we pride ourselves on our transparency.
    • We offer a comprehensive theft and loss cover with world-wide coverage and service.
    • We offer first class customer support through our omni-channel approach.
    • We’re available 24/7 to address all our customers' needs.
    • Our customer service is market leading (NPS & CSAT).
    • We offer full flexibility with monthly billed policies that you can cancel anytime.
    Explore our capabilities
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    What our partners say about us

    Want to partner with SquareTrade?

    We can’t wait to hear from you.

    To find out more about a partnership in Europe, contact us via:

    Or come say hi, here:

    SquareTrade Limited
    5 Golden Square
    W1F 9BS
    United Kingdom

    Get in touch Get in touch