Our capabilities

what we do and how we do it

  • Market-leading customer experience
  • 24/7 instant claim resolution with omni-channel customer support
  • Fastest and most flexible resolution options
  • Pioneers of overnight replacements
  • Flexible repair options that fit customers' needs
Family taking selfie

So, what do you get with a SquareTrade Insurance Plan?

Fast repairs or replacements

We get your customers back up and running quick and easy, without the hassle.
Your customers will always find a brilliant option that suits, whether it’s an in-store fix, an overnight repair or our seamless mail-in service.

Accident coverage for electronics and appliances

Plans for portable electronics as well as household appliances cover drops, spills, and life's accidents.

Free 2-way shipping

When repairs are needed, we pay for shipping to and from our repair centre.

Covers mechanical & electrical failures

Mechanical and electrical failures plus product breakdowns are covered after the manufacturer's warranty expires.

No hidden fees

We cover 100% parts and labour for all approved claims with no hidden fees. (Some plans do include an excess fee).

Easy online claims, 24/7

Your customers can file a claim online anytime, anywhere. Most online claims take less than 10 minutes and are instantly approved. If customers prefer to speak to us, we operate an omni-channel model with voice or messaging through chat, SMS, WhatsApp or email.

Food spoilage

Selected refrigerator and freezer plans cover up to £300 of spoiled food caused by the mechanical failure of the protected appliance.

Missed laundry

Selected washer and dryer plans cover up to £50 for missed laundry caused by mechanical failure of the protected appliance.

Accessories cover

As well as the actual devices, we cover the accessories that come with the device at purchase. From chargers to headphones, we take care of all the bits and pieces.

What do SquareTrade Insurance Plans cover?

  • mobile


  • laptops & tablets

    Laptops & Tablets

  • major appliances

    Major Appliances

  • mobility


  • more

    And More

    Want to know why our Customer Experience is market-leading?

    We’re speedy with responses

    • Our customer service is market leading (NPS & CSAT).
    • We offer 24/7 online support in all of our markets
    • We respond to all customer messages before 6pm the same day

    We make it easy to get in touch

    • We offer self service options and first class customer support through our omni-channel approach
    • We also give customers the chance to get in touch online, by phone or social media
    • Whether via phone call or email, we give customers the option of how they’d like us to contact them about their queries 
    Customer service

    Any other questions? We’d love to hear from you

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